Privacybeleid van Stichting Takecarebnb (TCBNB)

Our privacy policy has been adjusted on April 8th 2021. This document will inform you why and how we collect personal data, who has access to your data, how the data are secured and what your rights are after we have recorded your data. All our employees and volunteers have been informed about our privacy policy and will act accordingly. 

Waarom verzamelen wij persoonsgegevens?

When it comes to guests and host families: 

TCBNB enables refugees with residence permits to temporarily stay with host families. In order to accomplish the right match between refugees (guests) and host families we collect personal information from both parties. This allows us to take personal backgrounds and preferences into account during the matching process. 

When it comes to relationships and supporters: 

TCBNB also collects personal data of people and organizations that have shown their interest to mail in our newslettersappealsinvitations and/or donations. 


Hoe verzamelen wij persoonlijke gegevens?

Both refugees and host families may apply through our website and our database will automatically create a personal fileAfter the application an intake interview will be held with a TCBNB matchmakerDuring this interview more personal information will be added as  the matchmaker will take notes that are relevant to the matching process. These notes can only be seen by TCBNB employees or matchmakers involved in the matching of this guest and/or host family. 

Relations will be added to our mailing list in Excel and stored on our OneDrive (Microsoft Office 365 Enterprise e1). Newsletters, invitations and appeals will be sent through Mailchimp. If you receive a message through Mailchimp it is possible to unsubscribe from the mailing list immediately. 

Welke gegevens worden verzameld en waarom?

Guests and host families: 

  •  First and last namesaddress, zip code, residence, email addressbirth date, gender and phone number (both for identification and in order to get in touch) 
  •  The municipality of the permit holder. The municipality that will assign a home to the permit holder (in order to find a host family in that same municipality) 
  •  Copy of the decision about the residence permit or a copy of the residence permit (to check admission demands) 
  •  Picture of guest and host family. Participants may choose to upload their own pictures to personalize their profile (to find a matching guest or host family) 
  • Moreover, we gather the following information about guests and host families for the matching process (it is up to the guests and host families to what extent they want to share this sensitive personal information): 
  •  Nationality, country of originformer residenceknowledge of languages 
  •  Information about personal interestshobbieseducation and/or professional background 
  •  Information about character traitshabitsdesires and preferences with regard to staying over 
  •  Information about religious background and attitude toward people with a different faith or non-religious people 
  •  Information about sexual orientation 
  •  Information about medical circumstances 

Of relationships/interested people/donors 

  •  First and last name, email address and phone number 
  •  Residence (for personal invitations or appeals) 
  •  Address, zip code, residence and bank details (only in case of donors) 

All data mentioned above will also be used for research and evaluation in order to improve our services. This information will be anonymised as much as possiblefor instanceby not using names and use only one personal identifier at a time. 

Wie heeft er toegang tot deze gegevens?

Only employees of TCBNB and matchmakers that are involved in matching guests and host families have access to the database by means of personal logins or passwords. The mailing list is only accessible to employees that have access to shared documents on our Onedrive and our Mailchimp account. 

All employees and volunteers sign a contract stating they handle personal data confidentially and know the TCBNB privacy policy. 

Beveiliging persoonsgegevens

The director, coordinators, communications staff and matchmakers have (where possible limited) access to the CRM system by means of personal login details. It is not possible to access your personal data without authorization from a coordinator or technical administrator.

The CRM is technically well secured. It supports, among other things, the ISO / IEC 27001 security standards and the ISO / IEC 27701 certificate for Privacy information Management.

Worden persoonsgegevens gedeeld?

In order to find a host family for a guest and vice versa short descriptions of the profiles will be shared anonymously between the people involved. In order to recruit both guests and host families these descriptions will sometimes be distributed through social media and our networks. Through uploading a photo with the profile both guests and host families grant permission to share their photos.  

TCBNB does not share any personal data with third parties or persons except for those parties or persons that have signed an agreement with TCBNB. 

Foto’s en filmpjes

For promotional purposes TCBNB often takes pictures and shoots clips of guests, host families and activities or events for their website or social media. We always ask permission to anyone involvedAnyone who opposes will not be photographed. 

Rechten en bewaartermijn

TCBNB complies with the regulations of the Data Protection Law (in Dutch abbreviated to AVG). You may check your rights with regard to the personal data that you have registered: 

You are entitled to information about, access to, rectification of and oblivion of your personal data. 

Your personal data will be stored for a maximum of 7 years. If you want to use your rights send an email to 

Gebruik van Google-Analytics en opt out

Our website uses Google-Analytics cookies. This has been arranged in a user agreement with Google. The final octet of the IP-address has been blocked and ‘sharing data’ has been switched off. We do not use any other Google services in combination with Google-analytics cookies. 

Gebruik van Google advertenties

This website uses the online advertising program “Google Ad” and conversion tracking as part of Google Ad from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). We use the Google Ad offer to promote our attractive offers with the help of advertising means (so-called Google Ad) on external websites. We can determine how successful the individual promotional activities are with regard to the data of advertising campaigns.

The conversion tracking cookie is set when a user clicks on a Google managed ad. Cookies are small text files that are stored on your computer system. These cookies normally expire after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can see that the user clicked on the ad and was forwarded to that page. Each Google Ad customer receives a different cookie. That way, cookies cannot be tracked via the websites of Ad’s customers. The information collected with the conversion cookie serves to generate conversion statistics for Ad customers who have opted for conversion tracking. In this way, customers will find out the total number of users who clicked on their ad and were referred to a website equipped with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can prevent its use by deactivating the Google conversion tracking cookie via the settings of your internet browser in the user settings. You will then not be included in the conversion tracking statistics. We use Google Ad based on our legitimate interest in targeted advertising in accordance with Art.6 para. 1 point f GDPR. When using Google Ads, there is also a transfer of personal data to the server of Google LLC. in the US possible.

You will find more information about Google’s privacy policy at the following internet address. You can permanently deactivate cookies for advertising purposes by setting your browser software to refuse them or by downloading and installing the browser plug-in available at the following link: / 7395996 . Please note that certain functions of our website may not be used or can only be used to a limited extent if you have deactivated the use of cookies.

Insofar as required by law, we have obtained your consent to the processing of your data as described above in accordance with Article 6 (1) point a GDPR. You can withdraw your consent at any time and with immediate effect. To exercise your right of withdrawal, follow the procedure described above.

Facebook Pixel

Through our website, a cookie is placed from the American company Facebook, as part of the “Facebook Pixel” service. We use this service to track and receive reports on how visitors use the website and to show targeted advertisements on Facebook. A user profile is built up during your visit to this website. Facebook can provide this information to third parties if Facebook is legally obliged to do so, or insofar as third parties process the information on behalf of Facebook.

We have entered into a processor agreement with Facebook.

The information is transferred to and stored by Facebook indefinitely on servers in the United States. Read the privacy statement of Facebook Pixel to see what they do with your personal data that they process with this cookie.


We use the Hotjar software to improve the user experience. Hotjar enables us to measure and assess user activities (mouse movements, click and scroll behaviour). For this purpose, Hotjar places cookies on your device and user data, such as browser information, operating system, time spent on the website, etc., is stored. Read the Hotjar privacy statement to see what they do with your personal data that they process with this code.

We have concluded a processor agreement with Hotjar. The information is transferred to and stored by Hotjar indefinitely on servers in the United States.

Share buttons: Facebook, Twitter en LinkedIn

This site includes buttons to promote or share pages on social networks Facebook, Twitter and LinkedIn. These buttons are realized by a code supplied by Facebook, Twitter and LinkedIn itself. This code places, among other things, a cookie (see above). These cookies ensure that social media functionalities can be used via our website. We would like to point out that through these cookies the relevant social media may collect information that they can use for their own purposes

Read the privacy statement of Facebook, Twitter and LinkedIn to see what they do with your personal data that they process with this code. These privacy statements are changed regularly.

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